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Customer Service Representative (Chat Agent)

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Customer Service Representative (Chat Agent)

Live Chat Agents Must Perform These 7 Duties Effectively

However, when it comes to customer service, there are various subsets and elements to consider, such as live chat agents, social media presence, email, phone calls, chatbots, etc.

  • It is used in a lot of businesses to provide real-time answers to customer inquiries.

  • Chat agents are responsible for both and sales.

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The answer may often be surprising: 80% of companies believe they are providing , whereas only 8% of their clients agree.

  • It seems that most companies are still trying to understand what their customers expect from them.

  • Moreover, during the ongoing conversation, you may often need to speak with another representative who may have worked on that task earlier.




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