Avaya chat - 🧡 Avaya Aura Contact Center Tutorial: Customizing the CCMM Web Chat Reference Implementation

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Avaya Support Services

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Avaya Support Services

Avaya Contact Center Select is a context-sensitive, collaborative, voice and multimedia solution that allows small to midsize enterprises to anticipate, accelerate and enhance customer interactions.

  • The more exact the phrases are to the actual title or string of text in a document, the better the results Welcome to the Avaya Support Website Please visit the link to review how your support may change while using Web Chat, Web Talk and the Total Service Outage Button.

  • In addition, supervisors are granted the ability to observe agents' web chat conversations and barge in if desired.

Avaya Aura Contact Center Enterprise Web Chat Interfaces Overview

The original version should continue to be used with the AACC Multimedia Release 6.

  • EWC contacts can be monitored via AACC or CCS real-time and historical reporting.

  • This includes adding features to enable the quick integration of Web Chat functionality on any website.




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