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All in all, it never hurts to drop USPS customer service online or you have questions, when you are having issues with the mail service at your address or PO Box, or when you need immediate assistance while dealing with a USPS emergency.
If you're having trouble with the USPS website or an online mailing form, contact tech support during the same business hours as customer service.
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If you have any questions whatsoever about any services available through the USPS is generally a good idea to pop into your local post office and asked the folks that work there in person! It is also possible that your package or mail will not be recovered because it was not safe to forward.