Let Amazon know exactly why you're contacting them and what you think the best solution is to the problem at hand.
How to email Amazon customer service If you prefer to contact Amazon by email, you should email.
To connect with an Amazon representative through a messenger service, click on the button in the box on the left side of the screen.
You can simply reply to that email asking for a copy of your chat transcript and they should be able to provide your previous chat conversation history.
Unfortunately, they really don't like to handle customer support issues over email, so it can take a long time to get a response.
Outside of Insider, his writing has appeared in publications like Polygon, The Outline, Kotaku, and more.