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Live chat stands out with the highest satisfaction levels compared to any other customer service channel.

  • While physical cues are certainly important, they only play a part of the overall communication picture.

  • The same should be applied to live chat.

Live Chat: The Most Preferred Method of Communication

All now have a live chat app as part of their customer service from small local companies to multinational corporations.

  • Since there is an initial cost of installing a live customer chat, it makes sense to determine whether your website truly needs the function.

  • However, your agents are still representing a business.




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